Terms of Service

By using the PD Plumbing Heating & Cooling (“PD Plumbing,” “we,” “us,” “our”) website or scheduling service, you agree to these Terms. If you do not agree, please do not use the site or services.

Website use

Site content is for general information only and provided “as is.” We strive for accuracy but do not guarantee completeness, timeliness, or error-free content. We may change the site at any time.

Scheduling, estimates & pricing

• Availability: Appointments depend on technician availability, parts, access, and safety conditions.
• Estimates: Estimates are non-binding until on-site inspection. Final pricing may change due to actual conditions (access, code issues, hidden/concealed damage, additional parts/labor).
• After-hours/emergency: Premium rates may apply and will be disclosed before work begins.
• Permits/Code: Customer is responsible for approvals not expressly included in the quote.

Payment terms

• Payment is due upon completion unless otherwise stated on your invoice.
• We accept cash, card, or approved financing. Deposits may be required for special orders.
• Late balances may incur fees/interest as permitted by law. Returned payments may include a processing fee.

Cancellations & rescheduling

• Please provide at least 24 hours’ notice to cancel or reschedule.
• Missed appointments may incur a fee.
• Special-order parts may be non-refundable once ordered.

Membership plans (Gold & Platinum)

• Benefits apply during regular business hours unless noted on our site or your invoice.
• No refunds once activated. Annual pricing may adjust 4–7% year-to-year.
• Items listed as “extra” (e.g., tankless flush, filters > 1″) are billed separately.

Warranties & exclusions

• Workmanship warranty is limited to the period stated on your invoice. Manufacturer warranties apply to covered parts.
• Exclusions include improper use, lack of maintenance, pre-existing conditions, concealed/hidden damage, code upgrades not in the estimate, and hazardous materials (e.g., asbestos, lead, mold) unless specifically quoted.

SMS/phone consent (TCPA)

By providing a phone number, you consent to receive calls or texts regarding your service request. Consent is not a condition of purchase. Message/data rates may apply. Reply STOP to opt out; HELP for help.

No professional advice

Website content (blogs, tips) is general information only and not a substitute for an on-site inspection by a licensed professional.

Intellectual property

All logos, trademarks, text, images, and site content are the property of PD Plumbing or its licensors. You may not reproduce, distribute, or create derivative works without permission.

Indemnification

You agree to indemnify and hold PD Plumbing harmless from claims, damages, liabilities, costs, and expenses arising from your misuse of the site or violation of these Terms.

Limitation of liability

To the fullest extent permitted by law, PD Plumbing is not liable for indirect, incidental, special, or consequential damages. In any event, our total liability is capped at the amount you paid for the specific service giving rise to the claim.

Third-party services

We use third-party service providers, including Housecall Pro for scheduling and customer communications, analytics/advertising platforms (Google/Meta), payment processors, and hosting providers. Their terms may apply when you interact with their services.

Governing law & venue

These Terms are governed by the laws of the State of Kansas. Venue for any dispute will be in the courts of Sedgwick County, Kansas, unless applicable law requires otherwise.

Privacy

Use of this site is also governed by our Privacy Policy.

Changes to these Terms

We may update these Terms; the date above shows the latest version. Material changes will be posted here.

Contact

Questions? Email pdplumbingandrestoration@gmail.com or call (316) 871-5499.