Privacy Policy

PD Plumbing Heating & Cooling (“PD Plumbing,” “we,” “us,” or “our”) respects your privacy. This Policy explains what we collect, how we use it, and your choices. By using our website or services, you agree to this Policy.

Who we are & how to contact us

PD Plumbing Heating & Cooling · Wichita, KS · Phone: (316) 871-5499 · Email: pdplumbingandrestoration@gmail.com

Information we collect

• Information you provide (web forms, calls, emails, SMS, Meta Lead Ads): name, phone, email, address, service details, notes, photos/videos, and payment info processed by our payment provider.
• Automatically collected (cookies/pixels/logs): pages viewed, links clicked, device/browser type, IP-based general location, and timestamps.
• Calls and recordings: If you contact us through Google Local Services Ads (Google Guaranteed) or call tracking, we may receive call metadata and recordings from those providers.

How we use information

• Provide and schedule services; communicate about estimates, jobs, and invoices.
• Process payments and manage customer accounts.
• Operate, secure, and improve our website and advertising.
• Comply with legal, tax, and safety obligations; prevent fraud or misuse.

Analytics & advertising

We use Google Analytics 4 to understand site usage (aggregate reports; we do not send GA your PII). We also run Google Ads/Google Local Services Ads (which may include call reporting) and advertise on Facebook/Instagram (Meta) using the Meta Pixel and Meta Lead Ads forms.

• Opt-outs: use a tracker/cookie blocker, adjust browser settings, or install the Google Analytics Opt-out Add-on.
• Meta Lead Ads: when you submit a lead form on Facebook/Instagram, Meta sends us your contact details and responses so we can provide quotes and scheduling.

Sharing your information

We share data with service providers who process it for us under contract (they don’t sell your data): website hosting, analytics (Google), advertising (Google/Meta), Housecall Pro (scheduling, customer communications, invoicing), payments (e.g., Stripe/Square), email/SMS/call tools, and security/IT. We may also share as required by law or to protect rights/safety. We do not sell personal information.

Retention

• Job records, estimates, invoices, and tax documents: up to 7 years.
• Google Analytics 4: up to 14 months.
• Call recordings (if any): up to 24 months or provider default.
• Meta Lead Ads submissions: up to 24 months (or sooner on request).
• We delete or anonymize when no longer needed.

Your choices & rights

• Opt out of analytics using browser controls or the GA Opt-out Add-on; limit cookies with your browser.
• Unsubscribe from emails or reply STOP to SMS to opt out of texts. Standard carrier rates apply.
• Request access, correction, or deletion: pdplumbingandrestoration@gmail.com.

Cookies

We use functional and analytics cookies. Disabling cookies may affect site features. We’ll update this page if we add additional categories (e.g., remarketing).

Children’s privacy (COPPA)

Our site and services are not directed to children under 13, and we do not knowingly collect children’s data. If you believe a child provided information, contact us to remove it.

Security

We use reasonable safeguards such as TLS encryption in transit and limited employee access. No system is 100% secure.

State & international notices

If your jurisdiction grants additional rights (e.g., CA/CPRA, EU/GDPR), contact pdplumbingandrestoration@gmail.com to exercise them. We do not “sell” personal information. If we begin “sharing” data for cross-context behavioral advertising, we will provide a “Do Not Share” link.

Changes

We may update this Policy; the date above shows the latest version. Material changes will be posted here.