Privacy Policy

PD Plumbing Heating & Cooling (“PD Plumbing,” “we,” “us,” or “our”) respects your privacy. This Policy explains what information we collect, how we use and share it, and the choices available to you.

Who we are & how to contact us

PD Plumbing Heating & Cooling · Wichita, KS · Phone: (316) 871-5499 · Email: pdplumbingandrestoration@gmail.com

Information we collect

• Information you provide (web forms, calls, emails, SMS, Meta Lead Ads): name, phone, email, address, service details, notes, photos/videos, and payment info processed by our payment provider.
• Automatically collected (cookies/pixels/logs): pages viewed, links clicked, device/browser type, IP-based general location, and timestamps.
• Calls and recordings: If you contact us through Google Local Services Ads (Google Guaranteed) or call tracking, we may receive call metadata and recordings from those providers.

How we use information

• Provide and schedule services; communicate about estimates, jobs, and invoices.
• Process payments and manage customer accounts.
• Operate, secure, and improve our website and advertising.
• Document jobsite conditions, diagnostics, estimates, installations, repairs, quality control, warranty matters, training, and authorized educational or promotional uses.
• Comply with legal, tax, and safety obligations; prevent fraud or misuse.

Analytics & advertising

We use Google Analytics 4 to understand site usage. We configure our analytics implementation to avoid intentionally sending names, email addresses, phone numbers, or other directly identifying information to Google Analytics. Analytics storage may vary based on region and your cookie choice. Advertising storage and personalization are disabled by default unless you choose to accept optional cookies. We may use Google advertising services, including pay-per-lead and call-reporting features, and Meta (Facebook/Instagram)advertising tools, including lead forms and measurement technologies when enabled.

• Choices: when shown, use our cookie banner to accept or decline optional cookies. You can also use a tracker/cookie blocker, adjust browser settings, or install the Google Analytics Opt-out Add-on.
• Meta Lead Ads: when you submit a lead form on Facebook/Instagram, Meta sends us your contact details and responses so we can provide quotes and scheduling.

Jobsite photos & media

We may take photos or videos at a jobsite to document existing conditions, diagnostics, estimates, work performed, installation progress, safety, quality control, warranty matters, training, or customer communications. We may use non-identifying jobsite images for educational, website, social media, advertising, or other promotional purposes when authorized. We do not intentionally publish customer names, street addresses, house numbers, license plates, private documents, or other identifying details without permission. Photos or videos showing an identifiable customer or other person, or used with a testimonial or endorsement, require separate permission or release when appropriate.

Sharing your information

We share data with service providers who process it for us under contract (they don’t sell your data): website hosting, analytics (Google), advertising (Google/Meta), Housecall Pro (scheduling, customer communications, invoicing), payments (e.g., Stripe/Square), email/SMS/call tools, and security/IT. We may also share as required by law or to protect rights/safety. We do not sell personal information.

Retention

• Job records, estimates, invoices, and tax documents: up to 7 years.
• Google Analytics 4 user- and event-level data subject to retention controls: up to14 months.
• Call recordings (if any): up to 24 months or provider default.
• Meta Lead Ads submissions: up to 24 months (or sooner on request).
• We delete or anonymize when no longer needed.

Your choices & rights

• Use the cookie banner when shown to accept or decline optional cookies; you can also use browser controls or the GA Opt-out Add-on.
• Unsubscribe from emails or reply STOP to SMS to opt out of texts. Standard carrier rates apply.
• Request access, correction, or deletion: pdplumbingandrestoration@gmail.com.

Cookies

We use functional and analytics cookies. Analytics storage defaults may vary by region and your consent choice. Advertising storage and personalization are disabled by default and are enabled only after you choose to accept optional cookies. Declining optional cookies disables optional analytics and advertising storage. Disabling cookies may affect site features.

Children’s privacy (COPPA)

Our site and services are not directed to children under 13, and we do not knowingly collect children’s data. If you believe a child provided information, contact us to remove it.

Security

We use reasonable safeguards such as TLS encryption in transit and limited employee access. No system is 100% secure.

State & international notices

If your jurisdiction grants additional rights (e.g., CA/CPRA, EU/GDPR), contact pdplumbingandrestoration@gmail.com to exercise them. We do not “sell” personal information. If we begin “sharing” data for cross-context behavioral advertising, we will provide a “Do Not Share” link.

Changes

We may update this Policy; the date above shows the latest version. Material changes will be posted here.